Advisory & Consulting

Advisory and consulting for leaders redesigning the operating model around AI.

CXAmplify helps organizations clarify decision rights, governance, ownership, and customer experience design as AI becomes part of how work gets done.

The work is consultative and custom. It starts with the operating reality: where decisions happen, who owns them, how customers experience them, and where AI changes the work.

Apply for Advisory Support Explore Speaking and Workshops
How CXAmplify Works
A practical, four-step engagement model.
01
Diagnose
Clarify the current operating model, decision points, customer impacts, and accountability gaps.
02
Align
Create shared language across leadership, product, engineering, operations, legal, and customer experience teams.
03
Design
Define the decision boundaries, ownership model, governance mechanisms, and experience blueprint.
04
Activate
Translate the model into practical operating rhythms, roadmaps, workshops, and leadership actions.
APPLE · INTUIT · EBAY · TRAVELERS · AUTHOR OF AMPLIFIED · FOUNDER OF CXAMPLIFY · 25 YEARS OPERATING EXPERIENCE · APPLE · INTUIT · EBAY · TRAVELERS · AUTHOR OF AMPLIFIED · FOUNDER OF CXAMPLIFY · 25 YEARS OPERATING EXPERIENCE · APPLE · INTUIT · EBAY · TRAVELERS · AUTHOR OF AMPLIFIED · FOUNDER OF CXAMPLIFY · 25 YEARS OPERATING EXPERIENCE · APPLE · INTUIT · EBAY · TRAVELERS · AUTHOR OF AMPLIFIED · FOUNDER OF CXAMPLIFY · 25 YEARS OPERATING EXPERIENCE ·
Who This Is For

This work is for leaders seeing the gap between AI ambition and operating clarity.

AI is moving faster than governance

Teams are deploying tools before decision rights and ownership are clear.

Customer experience is fragmented

Digital, live, product, and operational teams are solving pieces of the journey without shared ownership.

Automation is creating hidden work

Frontline teams are validating, correcting, and compensating for systems they do not control.

Metrics are not telling the whole truth

Efficiency improves while trust, escalation quality, and customer confidence decline.

Ownership is diffused

Product, engineering, operations, legal, and leadership each own part of the system, but no one owns the outcome.

Leadership needs a shared model

The team lacks a common language for AI risk, human judgment, and customer impact.

Common Starting Points

The work begins where the operating gap is clearest.

AI Governance & Operating Model Design

Typical work may include:
  • Decision boundary model
  • AI accountability architecture
  • Governance operating model
  • Human-in-the-loop design
  • Escalation and override design
  • Leadership alignment sessions
  • 90-day execution roadmap
Discuss AI Governance Support

Customer Experience Strategy & Design

Typical work may include:
  • Current-state CX diagnosis
  • Journey and failure-mode mapping
  • Experience blueprinting
  • Operating model gap assessment
  • Measurement strategy
  • Customer trust and confidence indicators
  • Roadmap development
Discuss CX Strategy Support

Executive Advisory

Typical work may include:
  • Strategic advisory
  • Operating model review
  • Executive workshop design
  • AI governance review
  • Leadership team alignment
  • Board or C-suite preparation
  • Narrative and decision support
Discuss Executive Advisory
How CXAmplify Works

A practical, four-step engagement model.

01
Diagnose
Clarify the current operating model, decision points, customer impacts, and accountability gaps.
02
Align
Create shared language across leadership, product, engineering, operations, legal, and customer experience teams.
03
Design
Define the decision boundaries, ownership model, governance mechanisms, and experience blueprint.
04
Activate
Translate the model into practical operating rhythms, roadmaps, workshops, and leadership actions.
Deliverables and Outcomes

Concrete work. Practical results.

The engagement produces tangible work products connected to measurable leadership outcomes.

Deliverable
Outcome
Decision boundary model
Clearer understanding of where AI acts and where humans decide
Accountability architecture
Named ownership across functions
Governance operating model
Stronger control without slowing responsible execution
CX blueprint
Better connection between customer experience and internal operating design
Leadership workshop
Shared language and alignment
90-day roadmap
Practical sequence for execution
Apply for Advisory Support

If AI has changed the work, the operating model needs to change with it.

For speaking, advisory, consulting, media, or AMPLIFIED leadership sessions, start a conversation with Dan.

Apply for Advisory Support Explore Speaking and Workshops
Start a Conversation

AI changed the work. The operating model needs to change with it.

For speaking, advisory, consulting, media, or AMPLIFIED leadership sessions, start a conversation with Dan.

Start a Conversation Book Dan to Speak