Author of AMPLIFIED #1 Amazon Best Seller Founder, CXAmplify

AI changed the work.
Most operating models
have not caught up.

Dan Leiva works with executive teams to redesign accountability, decision boundaries, and human judgment before AI exposes the gaps.

Founder of CXAmplify. Author of AMPLIFIED, a #1 Amazon Best Seller and Kirkus "Get It" Review recipient.

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Dan Leiva, Founder of CXAmplify
AMPLIFIED book by Dan Leiva
25+Years ExperienceApple · Intuit · eBay · Travelers
#1Amazon Best SellerKirkus "Get It" Review
APPLE · INTUIT · EBAY · TRAVELERS · AUTHOR OF AMPLIFIED · FOUNDER OF CXAMPLIFY · 25 YEARS OPERATING EXPERIENCE · APPLE · INTUIT · EBAY · TRAVELERS · AUTHOR OF AMPLIFIED · FOUNDER OF CXAMPLIFY · 25 YEARS OPERATING EXPERIENCE · APPLE · INTUIT · EBAY · TRAVELERS · AUTHOR OF AMPLIFIED · FOUNDER OF CXAMPLIFY · 25 YEARS OPERATING EXPERIENCE · APPLE · INTUIT · EBAY · TRAVELERS · AUTHOR OF AMPLIFIED · FOUNDER OF CXAMPLIFY · 25 YEARS OPERATING EXPERIENCE ·
The Operating Problem

The AI challenge is no longer only technical.

AI is changing who decides, who owns outcomes, and how customers experience the business. Most organizations are still managing AI as a tool deployment. That is where the risk starts.

01

Unclear ownership

01 — Unclear ownership

Who owns the outcome?

No one can name who owns the outcome when an AI-assisted workflow fails.

02

Weak decision boundaries

02 — Weak decision boundaries

Where does AI stop?

AI acts, recommends, or escalates without clear rules for when human judgment is required.

03

Hidden human burden

03 — Hidden human burden

The invisible cost

Teams absorb the monitoring, validation, and rework created by automation.

The CXAmplify Point of View

CXAmplify helps leaders redesign the operating model around the work AI now touches.

The work is not to automate faster. The work is to clarify what changed.
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Decision boundaries

Define where AI acts, where people decide, and where leadership owns risk.

Accountability architecture

Name ownership across product, engineering, operations, legal, and leadership.

Human judgment systems

Protect the points where experience, ethics, trust, and context matter.

Customer experience design

Connect automation decisions to the actual customer journey.

Ways to Work with Dan

Three ways to work with Dan

01
Speaking
Keynotes and executive sessions for leaders already inside the AI operating model problem.
25+
years operating experience
02
Advisory
Senior operating counsel for CEOs, CX leaders, product leaders, service leaders, and AI platform leaders.
1:1
direct access to Dan
03
Consulting
Focused support for organizations redesigning governance, customer experience, and accountability around AI-enabled work.
6–12
typical week engagements
Keynotes & Sessions

Speaking

Keynotes and executive sessions for leaders already inside the AI operating model problem.

  • Keynote speaking
  • Executive workshops
  • AMPLIFIED leadership sessions
  • Podcast and media inquiries
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25+
Years operating experience
#1
Amazon Best Seller
4
Fortune 500 companies
Senior Counsel

Advisory

Senior operating counsel for CEOs, CX leaders, product leaders, service leaders, and AI platform leaders.

  • Advisory support
  • AI governance strategy
  • Operating model redesign
  • Risk and accountability mapping
  • Board briefings
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1:1
Direct access to Dan
Ongoing
Senior operating counsel
Focused Engagements

Consulting

Focused support for organizations redesigning governance, customer experience, and accountability around AI-enabled work.

  • Consulting projects
  • Customer experience audit
  • Decision boundary mapping
  • Accountability architecture sprint
  • Operating model redesign
Explore Consulting
6–12
Typical week engagements
Clear
Deliverables & outcomes
AMPLIFIED by Dan Leiva — an operator's playbook for AI leadership
The Book

AMPLIFIED is the operating playbook behind the platform.

AMPLIFIED helps leaders understand what changes when AI enters the work.

The book focuses on accountability, human judgment, trust, decision boundaries, and the operating systems leaders need to build before automation scales.

#1 Amazon Best Seller Kirkus "Get It" review
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AI changed the work. The operating model needs to change with it.

For speaking, advisory, consulting, media, or AMPLIFIED leadership sessions, start a conversation with Dan.

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