CX Vision & Strategy
- CX vision statement - Strategic roadmap - Governance framework
- Aligned leadership team - Clear ROI model for CX - 12-18 month execution plan
Move from reactive fixes to a deliberate operating model that connects customer experience directly to margin, retention, and trust. We build the vision, roadmap, and governance framework to make it real.
Deliverables
Outcomes
Customer Experience Design
- Experience blueprints - Process maps - SOPs
- Operational efficiency - Consistent experience delivery - Increased employee satisfaction
Design the people, process, systems, and policies needed to deliver a consistent experience across every touchpoint. We build what makes the strategy work on the ground.
Deliverables
Outcomes
Customer Journey Mapping
- Current/Future state maps - Persona profiles - Service blueprints
- Clarity on moments of truth - Unified view across departments - Prioritized action plan
Visualize your customer's experience from end to end to identify friction, emotional breakdowns, and operational gaps. We turn that clarity into a prioritized action plan.
Deliverables
Outcomes
Keynote Speaking & Executive Workshops
- Keynote or workshop session - Custom leadership framework - AMPLIFIED team assessment
- Leadership alignment on AI - Shared decision framework - 90-day implementation path
Dan speaks at leadership conferences and corporate events on AI governance, operating model design, and the future of customer experience. Executive workshops bring the AMPLIFIED framework directly to your leadership team.
Deliverables
Outcomes
Advisory/Fractional Leadership
- Operating system & playbooks - AI governance oversight - Board/Executive comms kit
- Stabilized execution cadence - Capability uplift & succession - Portfolio focus and margin lift
Bring decades of Fortune 100 operator experience directly into your leadership team. We advise C-suite executives and founders on AI governance, CX strategy, and execution discipline.
Deliverables
Outcomes
Flexible Engagement Models
Focused Sprints
4-6 Weeks
Perfect for specific problems like journey mapping a single flow or auditing your support stack.
Transformation
3-6+ Months
End-to-end redesign of your CX strategy, including culture change and metric implementation.
Advisory Retainer
Monthly/Quarterly
Ongoing coaching/review for CX leaders and executives to ensure strategy execution and alignment.
Speaking/ Workshops
Hour/Half Day/Day
Single keynote, executive workshop, or leadership session. Ideal for conferences, offsites, and leadership alignment moments.